Free standard shipping Australia wide on all orders!

Shipping & Returns

Delivery

We can’t wait for you to enjoy your Kosete products and we endeavour to dispatch your item within 2 working days. Items that require a handcrafted personalised card will take an additional 1 working day for dispatch.

Kosete currently only delivers within Australia.

For any international customers who would like to relax with a Kosete product, please reach out to us at hello@kosete.com.au and we will do everything we can to accomodate your request. 

We offer free standard delivery on all orders over $150. 

For orders under $150, we offer two different methods of delivery.

  • Regular Post - within Australia - $7 flat rate (3-6 business days)
  • Express Post - within Australia - $30 flat rate (1-3 business days)

Once your order has been dispatched, an email with your tracking information will be sent out. You can simply track your order through your account. Please allow 24 hours for the tracking link to be activated.

Returns

At Kosete we are dedicated to offering you the best products possible and we're sure you'll love them as much as we do! However, if you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

To be eligible for a return (full product refund, exchange or store credit) your item must comply with the following conditions:

  • Item(s) must be unopened 
  • Item(s) must be unused for hygiene reasons 
  • Item(s) must be returned in the same condition that you received it
  • Item(s) must be in the original packaging and must be in it's original condition. This includes branded drawstring bags.

To initiate a return or exchange, please contact us at hello@kosete.com.au and we will provide you with a return shipping label.

Once your returned items have been received, the team will review and process accordingly.  

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you insure your parcel. Kosete will not take any responsibility for lost parcels or damaged goods during transit. Any damaged goods during transit will no longer be eligible for return.

Once we receive your item(s) we will send you a notification email and aim to process it as soon as we deem it eligible.  If we receive your returned item/s and it is used, opened and not in the same condition that it was originally then we will send the item back to the original shipping address. We’ll be in touch as soon as your return is complete.  

We reserve the right to refuse orders and refunds which we have identified as fraudulent. 

Return FAQ

How long does it take to receive my refund, replacement product or store credit? 

Typically returns via post will reach our PO Box within 2-6 business days. Once the parcel has reached us, it will be processed and inspected to ensure it is eligible for a return, replacement or store credit. If you have requested a refund it will generally take 2-5 business days for the funds to be returned to your original payment method. 

Can I return a sale item? 

Of course! However, we only offer a store credit for sale items and we do not accept returns for items marked as 'final sale' (subject to the Australian Consumer Law). All products bought from a store wide promotion is eligible for a refund, exchange or store credit and must comply with our return conditions outlined above. 

I haven't received my refund yet what should I do? 

We will email you to let you know that your refund has been processed. Once you have received our email please allow 2-5 business days for the funds to reflect in your account. If you do not see the refund amount in your account after 5 business days, please contact your financial institution to investigate. If your financial institution is unable to resolve the issue, please contact us at hello@kosete.com.au.